You‘ve got to start with the customer experience and work back toward the technology – not the other way around.Steve Jobs
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The over-all point is that new technology will not necessarily replace old technology, but it will date it. By definition. Eventually, it will replace it. But it’s like people who had black-and-white TVs when color came out. They eventually decided whether or not the new technology was worth the investment.
Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.
My experience has been that work is almost the best way to pull oneself out of the depths.
Do not wait, the time will never be “just right.” Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.
Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.
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